Help & Support

Get help

The fastest way to reach us is email. Write to [email protected] with your question and as much detail as you can — the Google account you use with Job Beast, the application or email involved, and what you expected to happen. It reaches a monitored inbox, and we aim to respond within a few business days.

Support covers the Gmail add-on, manual email forwarding, your account, and billing. If you already have an account, you can also reach us once signed in at app.jobbeast.org.

Help topics

Most questions are answered in our self-serve guides. Start here:

• FAQ — how Job Beast works, what it costs, privacy, and what you need to get started.
• Email Integration — the two ways replies reach Job Beast, the Gmail add-on and manual forwarding, compared side by side.
• Install the Gmail add-on — step-by-step setup from the Google Workspace Marketplace and one-click reply imports.
• Manual forwarding — forward a reply to [email protected]. No setup, no Gmail access.
• Security — what we access, what we don’t, and how your data is protected.
• Privacy Policy — the full detail on data collection, retention, deletion, and your rights.

Common issues

The add-on doesn’t appear in Gmail

Refresh the Gmail tab (the tab, not the whole browser). If it’s still missing, confirm that the Google account you installed the add-on on is the same account you’re currently signed in to in Gmail. Full walkthrough: Install the Gmail add-on.

I see “Connect Gmail at app.jobbeast.org first”

The add-on identifies you by your Gmail address and looks you up in Job Beast, so you need a Job Beast account with Gmail connected. Sign in at app.jobbeast.org, connect Gmail from Settings → Connected Accounts, then reopen the message in Gmail.

A forwarded reply didn’t show up

Forwards are picked up within a few minutes. If we can’t match the email to one of your applications, you’ll get an “Unmatched” reply with a one-click link to attach it yourself — that link is good for 14 days and works without signing in.

I didn’t get a confirmation email

Confirmation emails are configurable in Settings → Reply Capture. If it’s set to Never, none are sent even though your dashboard still updates. Otherwise, check your spam folder — confirmations come from a Job Beast notification address, and Gmail occasionally filters them on first delivery. Mark one as “Not spam” and future confirmations land in your inbox.

How do I stop or uninstall?

For the add-on, uninstall it from Gmail or revoke access from your Google Account permissions page. For manual forwarding, simply stop forwarding — nothing further reaches us.

Still stuck? Email [email protected] with the application or subject line involved and we’ll take a look.

Manage your data

You stay in control of your data. You can delete your account and everything associated with it — your resume, saved job searches, application records, email history, and Gmail tokens — at any time from your Settings page. You can also delete an individual imported email from its application in your dashboard.

Your data is removed from active systems immediately; a short soft-delete window may apply before it is permanently purged, including from backups. For the full retention and deletion terms, see Section 7 of our Privacy Policy, and our Security page for how everything is stored and protected.